AWAY Spa at W Dallas is committed to providing an equivalent and welcoming experience for everyone, regardless of physical or cognitive ability, both on the 16th floor and across this website.
We believe wellness should be accessible to all. We are dedicated to providing an equivalent digital and physical experience for our members and guests, and we continually work to ensure our spaces and digital experiences can be used by people of all abilities.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard in the design, testing, and development of this website. This includes keyboard navigation, sufficient color contrast, descriptive text alternatives, clear structure, and a layout that adapts across devices and assistive technologies.
The 16th floor is served by elevators with direct access, and our spa lounges, pool deck, fitness center, and social spaces are designed to meet applicable ADA requirements. Accessible changing and treatment facilities are available. Please let us know your needs when you book so we can prepare to welcome you.
Accessibility is an ongoing and continuous effort. Our teams regularly review our facilities and website against accessibility best practices and make improvements as standards, guidelines, and technology evolve. Portions of this site may rely on third-party content or services that are not fully under our control; where we identify third-party barriers, we work with our partners to improve them and can provide the information or assistance you need in an alternative way.
If you experience any difficulty using this website or the Spa because of a disability, encounter an accessibility barrier, or need to request an accommodation, we want to hear from you. We are here to provide access to the information, services, and functionality you need and will work to accommodate you promptly.
To request assistance or an accommodation, or to report an accessibility barrier, contact our team at AwaySpaDallas@Whotels.com or +1 214 397 4141, or visit us at 2440 Victory Park Lane, Dallas, TX 75219. We will respond as quickly as we can.